I am using a 2TB WD passport in my mac for the past 10 months. It was working fine till now, but all of the sudden the hard disk is not getting recognized in my mac. The LED in the hard disk is glowing, but the hard disk is not getting recognized. I have tried to connect with other cables too, it’s not working. All my important data is in this hard disk. Please help me, ASAP. In WD Support Communities, a number of macOS users have reported that their WD My Passport stopped working on their Mac machine. If you have the similar problem as above, don’t worry, this passage will show you various reasons behind this problem along with the solutions. Why WD My Passport stopped working? The following are some common reasons for WD My Passport not working on Mac. Problem with USB ports Bad or incorrect cable Recent OS update issue System failure Virus infection Motherboard issue External drive damage or corruption etc. How to back up your Mac with WD storage & Time Machine. Whether you're using a My Passport, My Book or even My Cloud, WD recommends using Apple's Time Machine back up software. ![]() What to do if WD My Passport stopped working? Quick tips: As can occur for numerous reasons, the first thing that need to do is to isolate the issue. For assistance doing this please try the steps below: 1. Connect the Passport to a computer using a different USB cable. Make sure the external drive gets enough power. Try using a USB (or FireWire) cable shorter than 18 inches in length. If the computer is a desktop, connect the drive on the back USB port (directly to the Mac, not through a hub). Connect the My Passport drive to a different USB or FireWire port on the computer. Connect the My Passport drive to a new Mac computer to see if the drive can be read or not. Disconnect the WD My Passport from the computer and restart the computer. Check your settings. Sometimes, if you don’t set preference to show external disks, WD My Passport cannot show in Finder or on desktop. Here are steps to show your WD My Passport on desktop. Step 1: Go to Finder > Preferences > General, make sure the 'External disks' option is ticked. This will make the SD card show up on the Desktop. Step 2: Select Sidebar tab on the top, make sure the 'External disks' option under Locations is also ticked. Data Recovery when WD My Passport stopped working If these quick tips above fail to, the drive might have either file system corruptions or hardware problems. It is suggested to back up your data from WD My Passport before you continue to resolve this problem. Because while fixing WD My Passport not working issue, chances are that you may write new data on it and overwrite the original data. If you forget to back up, then try using a professional data recovery software. Is reliable which recovers data from different brands of hard drive, including WD, Seagate, Crucial, Samsung, Sandisk, etc. It works seamlessly on /High Sierra/Sierra and Mac OS X 10.11/10.10/10.9/10.8/10.7. It enables you to recover data from formatted, inaccessible, corrupted, unmountable, unreadable hard drive, external hard drive, USB flash drive, SD card, memory card, etc. Tutorial to recover data from corrupted WD My Passport Step 1: Download and install iBoysoft Mac Data Recovery. Step 2: Launch this program. Select the WD My Passport that not working on Mac and click 'Next'. The program will start scanning this drive for recoverable files. Step 3: During or after the scanning process, you can click the found files and preview. Step 4: Choose what you want to get back and click 'Recover'. Mount WD My Passport in Disk Utility Go to Applications > Utilities > Disk Utilities, if your WD My Passport is listed but not mounted on the left side bar of Disk Utility, you can try to mount it manually. Simply right click the WD My Passport and choose Mount button. Repair WD My Passport via First Aid Step 1: Go to Applications > Utilities > Disk Utilities. Step 2: Select the WD My Passport and click First Aid on the top. Step 3: Wait till the reparation process finished. Run Terminal If, then try disconnecting them and then remount the drives via Terminal. Step 1: Go to Applications > Utility > Terminal.
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